Contact

Need help with your pet portrait?

Reach out for order support, gifting questions, memorial requests, or product recommendations. We usually reply by email within 1-2 business days.

Email support

The fastest way to reach the team is by email. Include your order number if you already started a portrait so we can help faster.

hello@petly.art

Order questions

Ask about mockup timing, revisions, product recommendations, and gift planning before you place an order.

Existing orders

We can help with status updates, artwork approvals, and any issue involving delivery or fulfillment.

Looking for quick answers first? Visit the FAQ.